12 key benefits of AI for business

Chatbots deployed across channels can use conversational commerce to influence the customer wherever they are—at scale. That means businesses, like ecommerce sites, use conversational technology like AI and bots, to boost the shopping experience. Given all the real-time guidance they offer, chatbots can be the deciding factor in a customer’s purchase. You can program chatbots to ask for customer feedback at the end of an interaction.

Automate multi-user, multi-step processes and build parallel workstreams to boost productivity. Guide agents with AI-generated suggested offers and actions crafted from your trusted data. Refine those recommendations and manage suggestions in categories like repair, discount, or add-on service. Strengthen customer relationships with AI-generated personalized replies, recommendations, and knowledge articles powered by your trusted CRM data natively integrated with the Einstein 1 Platform. Here are a few ways your organization should consider using AI to enhance your customer service.

Become a better social marketer.

For the travel and hospitality industry, online bookings and reservations are frequent and repetitive tasks that can be very time-consuming for agents. Once their bespoke design is complete, customers can even purchase their creations. They also have the choice to simply save their design and/or share it on their social that’s not all – customers can also use this virtual assistant to create their own custom shoe designs. So, by deploying a virtual assistant, you’ll give your customers access to 24/7 support and engagement, even outside of your operating hours.

As a small business owner, you may struggle with keeping customers on hold too long or getting back to people quickly. Conversational AI tools can significantly reduce the time your customers spend waiting for help, resulting in immediate response times. They can play a crucial role in resolving disputes or queries since they give customers real-time answers to natural-language queries. While great customer service starts with a well-constructed business website, it’s reinforced by other on-site features, like a chatbot. And once your website is launched, AI can help you manage just about every customer service-related task by automating, managing and streamlining how you deal with customer inquiries and issues. For example, AI-powered Chatbots can provide customers with 24/7 Live Chat and self-serve support.

Why customer service AI is a must-have for your company: 6 benefits of AI-powered support chat

At DigitalOcean, we understand the unique needs and challenges of startups and small-to-midsize businesses. Experience our simple, predictable pricing and developer-friendly cloud computing tools like Droplets, Kubernetes, and App Platform. In doing so, they ensure customer loyalty and satisfaction and pave the way for long-term success and growth in an AI-driven world. With our virtual advisor, you’ll also enjoy real-time translation and seamless escalation to human advisors when needed. Powered by AI and NLP, this advanced virtual assistant can interpret guest needs with high accuracy and help with over 1,200 queries/issues.

• After you express interest in one of the suggested jeans, the chatbot takes the opportunity to cross-sell by recommending a matching belt or a pair of shoes that would complement the jeans.
• To ensure that MDU’s customers still receive in-depth service when needed, their virtual advisor was designed with an intelligent advisor hand-off function.
• Like any emerging technology, implementing AI in the workplace may come with unique challenges.
• Sign up for Levity today and find out how you could improve your customer support with easy-to-use, no-code AI workflows.
• Archived support conversations provide an ideal reference point, providing a vast amount of data from real customers.

This innovative technology, powered by artificial intelligence, can identify speakers with remarkable accuracy, irrespective of the language they speak, the content of their speech, or their health conditions. It creates a voiceprint, a mathematical representation of the speaker’s vocal tract, ensuring accurate identification every time. Beyond only addressing customer inquiries and concerns, effective customer support plays a pivotal role in shaping a company’s reputation, and customer loyalty. Moreover, it has a substantial impact on the overall profitability of the company.

Reduce business costs

When utilizing AI in customer service, businesses must pay special attention to privacy and security. With possible data breaches and unauthorized access or misuse of a consumer’s personal information, companies need strong measures safeguarding their customers’ details. They should be open about how they use the clientele’s data, as well as follow established regulations around safety and make certain that the artificial intelligence is not employed for nefarious activities. By addressing these matters upfront, it will help ensure that trust between company and consumer remains intact while preventing potential legal repercussions or damage caused by bad reputation.

Read more about Key Benefits of AI-Powered Customer Service and Support here.